1. Eligibility for Returns
-
Returns are accepted only for products that are defective, damaged, or incorrect at the time of delivery.
-
To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase.
2. Timeframe for Returns
-
Requests for returns must be submitted within 7 days of receiving the product.
-
After this period, we will not be able to process return requests.
3. Process for Returns
-
To initiate a return, please contact our support team with your order details and clear evidence (such as photos) of the issue.
-
Once your request is approved, we will guide you through the return process.
4. Refunds
-
Since we operate on Cash on Delivery, refunds will be provided in the form of replacement products or a suitable alternative, based on your preference and availability.
-
Monetary refunds are not applicable due to our payment method.
5. Non-Returnable Items
-
Products that show signs of misuse, physical damage caused after delivery, or items returned without original packaging are not eligible for return.
-
Hygiene-related products or consumables cannot be returned.
6. Replacement Policy
-
Approved returns will be eligible for replacement with the same product or a product of equal value.
-
If the item is out of stock, an alternative of similar value may be offered.
7. Contact Us
For assistance regarding returns or replacements, please reach out to our support team at [email protected].